NewAir AI-500SS Undercounter Ice Maker Review

Ice makers are useful for both homes and businesses. The NewAir undercounter ice maker is compact enough to be set up as a freestanding unit, but will also work for undercounter use. It has a medium output and storage capacity of 12 pounds.

This ice maker has many strengths and weaknesses. In this article, we’ll go over all of the details to help you decide if this ice maker is right for you. We’ll evaluate its ease of use, installation, features, durability, quality, and value. We’ll also describe how to operate it and where it would best be used.

NewAir Undercounter Ice Maker Description

NewAir undercounter ice maker

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The NewAir AI-500SS ice maker is compact, but it connects directly to your building’s water line. It has a smaller daily output for an undercounter ice maker at 12 pounds per day, and it can make ice relatively quickly once turned on. It has few extra features, like timers and alerts. That makes it quite simple and straightforward to use – just turn it off and on.

The NewAir undercounter ice maker has a stainless steel finish with a built-in ice bin. It’s compact but slightly heavy at just over 50 pounds.

NewAir Undercounter Ice Maker – Specs

  • Makes up to 12 pounds of ice per day
  • Makes ice in as little as 7 minutes
  • Built-in undercounter or free-standing design
  • Crescent-shaped ice
  • Built-in insulated ice bin
  • Stores 12 pounds of ice
  • Stainless steel finish
  • 15.1 x 17.4 x 24.5 inches
  • Weighs 50.7 pounds

Operating the NewAir Undercounter Ice Maker

This undercounter ice maker requires installation into your building’s water line. This ice maker is perfect for setting up inside or outside in a home wet bar, in your backyard, or in a rec room. Since it’s on the smaller size, it’s also great for boats or patios, as long as you have a water hook-up nearby. It can be installed as a free-standing unit or underneath a counter. Perfect for everyday home use or for entertaining guests, you can use it for cocktails, smoothies, coolers, or iced tea.

Keep in mind that this unit makes only 12 pounds of ice a day, but the storage bin is able to hold all of this at once. If you’re looking to make a larger volume of ice per day, it’s probably easiest to use where you have a freezer nearby to transfer the ice.

The NewAir undercounter ice maker is quite easy to use after installation. The directions say you initially need to leave it standing upright for a full day before turning it on. After that, it’s good to go and can be used anytime. The primary benefit of this ice maker seems to be that it doesn’t have a lot of frills, and the controls couldn’t be simpler.

You don’t have to manually add water, choose an ice size, or break up ice sheets into individual cubes. This ice maker has simple controls – just turn it on and off. For best results, add a water filter. The ice maker goes through a full ice-making cycle in as little as 7 minutes. It makes about 12 crescent-shaped cubes per cycle, depending on the size.

NewAir Undercounter Ice Maker – Pros and Cons


  • Perfect output for personal use
  • Easy to use
  • Freestanding or undercounter installation
  • Simple controls
  • Affordable
  • High-quality, durable construction
  • Storage bin can hold the entire daily output
  • Compact size


  • The storage bin is not frozen
  • It can be noisy
  • It needs some regular maintenance

What Users Say

Over half of the reviews for this ice maker are positive. People who are satisfied with the NewAir undercounter ice maker have found it to be quick enough to keep up with regular use. It does not take a long time to go through an ice-making cycle at all. It starts working soon after installation and makes a manageable amount of ice each cycle.

Users have noted that, although the storage bin is not a freezer, it does keep ice cool for a period of time. This machine is a great compromise between professional, expensive ice makers and small portable ones. Users say this ice maker makes, crescent-shaped, soft ice which is great for chewing and tastes good.

There are some negative reports on this product, but they are relatively minor complaints. Firstly, users say this machine can be quite noisy. Secondly, it does need occasional defrosting. Thirdly, although soft, the ice is not entirely clear.


The stainless steel NewAir undercounter ice maker has an impressive set of features. It’s compact and has a manageable but sizable output of 12 pounds per day. It’s relatively easy to install and use, though it does need to be connected to a water line. With proper maintenance, it seems to be well worth the price. We recommend it for home kitchens or bars.

Could you see yourself using this ice maker? Where would you set it up at home? Let us know in the comments!


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